Facebook Ads Click-Through Rate (CTR): How to Do the Math
Imagine you’re running a bake sale. You baked every treat with love, decorated your table to the nines and told everyone you know about it. Plenty of passers-by look at your setup, but they don’t stop to buy anything. Now, you have a lot of cookies left over and no money to show for it.
Facebook Ad engagement works in a similar way. You can make all sorts of noise about your product or service by investing in your Facebook ad impressions. But, if nobody clicks on your ads, was that spending worth it?
In most cases, no.
Unless you’re aiming to raise awareness, a lack of clicks means a lack of conversions.
So, how do you figure out how many users take action on your ads and how many scroll by?
Enter: Click-through rate, AKA CTR.
By understanding what CTR measures and how to calculate it, you can diagnose which of your ads get results — and which ones need more work.
What Is Click-Through Rate on Facebook Ads?
Click-through rate represents the ratio of people who clicked on your Facebook ad (link clinks) to those who viewed it (impressions).
How Do I Calculate My Facebook Ads CTR?
You can figure out your Facebook Ads CTR by dividing an ad’s number of link clicks by its number of impressions. Use this click-through rate formula:
Link Clicks / Impressions = CTR (decimal form)
After doing the math, you’ll get a decimal number. Multiply that number by 100 to convert it to a percentage. For example, if you calculate 0.12 as your result, you have a 12% CTR.
Keep in mind that Facebook Ads Manager will calculate the CTR of an ad for you. This formula helps you conceptualize CTR and can help if you only have access to the link clicks and impressions data.
What Do Link Clicks and Impressions Really Mean on Facebook?
If you dig around Facebook Ads Manager, you’ll see a wide range of terms used to measure your ad performance, including the two key factors behind CTR — link clicks and impressions. With so many other terms, like engagements and all clicks, used in Facebook Ads, what do those two concepts mean according to Facebook’s logic?
Link clicks refer to the number of clicks on the link that you want your audience to visit, including destinations on and off Facebook. In other words, if your ad’s CTA is to message your page, you’ll get a link click when someone clicks on the button to do so. The nature of your destination or clicks on other parts of your ad will not skew your link clicks statistics, making it ideal for calculating CTR.
Impressions count as the first time an instance of an ad appears on someone’s screen. As the Facebook Help Center explains it, you’ll get one impression if someone scrolls past your ad and scrolls back up and two impressions if the ad appears two separate times in the same day.
Facebook Ads seem really complicated and indeed they can be. BUT there’s only 5 reasons your Facebook Ad fails, and once you understand them all you can fine tune your campaigns and get get out of Facebook Ad fail jail.
Facebook Ad Fails One: The Offer
Your offer needs to be enough to make people break away from what they’re really on Facebook/Instagram/WhatsApp/Messenger for (stalking their ex, checking out the pooches in the Cool Dog Group, thinking of a reason not to go to their cousin’s birthday, and watching cooking videos – or is that just me?)
Remember Social Media isn’t predominantly a sales platform so your offer HAS to be irresistible.
Do people want your product or service?
The amount of people who have something they love making but don’t test if there’s a market for before trying to make it into a business is staggering.
Some hobbies are best left as hobbies. Sometimes it’s enough to make cute things for your friends and not try to earn a living from it.
No matter how good your marketing is you can’t sell something people don’t want at ANY price.
They don’t know they need it ~yet~ so they need to be educated first.
This is where you need a funnel structure. A healthy dose of awareness activity showing the problem and positioning your brand as the solution.
This takes TIME and also needs good content and a great understanding of your audience and their position in the sales journey.
Don’t structre your ads as a “buy now” campaign to people who still need convincing.
It’s too expensive or complicated.
This can be part of point two, so don’t get too excited – you could just be targeting the wrong people. BUT if you aren’t; You may not be communicating clearly what the offering IS or the value it contains.
Price =/= Value
Show them testimonials, why your team is the best, demonstrate you align with their beliefs and show up for them.
If they ARE in the consideration phase and doing research to compare providers, give them an emotional reason to choose you.
Don’t assume they know the value of your product or services. Don’t assume they understand your industry jargon. Keep it simple, but make sure there’s enough information to set you apart.
In general brands need to spend more time thinking about the offer they’re going to market with if they don’t want to fall into the Facebook Ad fails trap.
Facebook Ad Fails Two: The Audience & Budget
Audience is so important. It actually should have been number one….
If you can’t get in your audiences heads you won’t be effective in persuading them. And if you don’t know which part of the sales journey they belong to you won’t send them the right messages.
Get specific – there’s so many advertisers targeting the same audiences you want to that you have to outbid them or outperform them. Go beyond broad demographics.
Sure you can bid higher to win the auction, but the better your ad conveys what the audience want, the less you’ll have to.
Look at people who might be more financially able to spend on your product or service at this time and will see it as a “must have”, not a “nice to have”.
Other things to consider:
Are you speaking to their pain points or specific benefits?
Are your ads making them feel negative or judged and this is putting them off, not inspiring them to buy?
Have you excluded people who’ve already converted? Exclusions are SO IMPORTANT.
Have you allocated enough budget for the size of your audience?
Tips to explore:
Use this same client database as an audience to base a Lookalike Custom Audience
Consider sending more prospecting campaigns – Video Views/Engagement before asking for anything in return
Try using a page post with high engagement as an ad to give you social proof
Speaking to the emotions of your audience
Budget can be tricky, but SUPER important.
I debated making it it’s own section, but budget can’t be separated from the audience, so here it is.
The size of your audience is directly related to how much money you need to reach them with the required frequency.
And FYI the optimal frequency is probably higher than you think.
If you have a large budget and a small audience you can overwhelm your audience, and with a large audience and a small budget you might not reach enough to be effective.
Budget also depends on your objectives. Top of Funnel (TOFU) brand awareness, reach, video views, traffic and engagement activity are fairly cheap to run.
Retargeting audiences are smaller than prospecting audiences so can require a smaller budget per segment.
Conversions require a larger budget – or at least larger bids to work.
So you see audience and budget are inseparable and must be thought through as a whole before you start building out your campaigns or you’ll end up experiencing Facebook Ad fails.
Facebook Ad Fails Three: The Creative
Say your offer and your audience are perfect, but your campaigns are still struggling. Your images or videos might not be getting the attention your ad needs to work.
They MUST stop the scroll and ideally, look like content rather than an ad.
People will stop scrolling on images of faces and people (Do I know that person? Whose baby is that?) so mix in some imagery that could be a photo their friends posted.
Creative needs to spark an emotional response in the audience and be relatable.
It also needs to sit natively on the platform it’s being served on. If you’re using Stories as a placement make vertical creative. Newsfeed? Square. Messenger? Landscape. This is important to avoid the “dad dancing” effect (as I call it)
And just because you CAN use more than 20% text in your ads now, doesn’t mean you should. If people know it’s an ad they will generally just scroll past, and unless your product has some brand awareness already they’ll never know who’s ad it was.
If you are using product shots (in anything other than catalogue ads) consider putting your product in the hands of a model or influencer so it’s more dynamic. Or use UGC (with permission)
Will your audience and objective be best served by video, static images, carousels? Find out!
It’s not always the “best” creative that sells, so split testing creative is essential to a profitable campaign, and keep you clear of Facebook Ad fails.
Facebook Ad Fails Four: Copy
Have you explained clearly? Confused people wander off…
Have you outlined what will happen in the next step when they click your ad? Is the call to action clear?
Copywriting for Facebook Ads is a skill in itself. You have three visible lines of text, a headline and a link description (on some placements) which mean you have to be strategic in how you structure your copy.
There’s many theories about long form and short form ad copy, but for me short has always worked best. People don’t mind clicking to find out more, but in my experience they don’t want to read a long ad.
Your copy needs to get the reader’s attention, engage them, and encourage and explain the next step (click, download, sign up etc.)
I use as few words as possible to get my message across, which includes re-writing sentences and editing phrasing so it’s as lean as it can be while still making sense and being persuasive.
Split testing copy is also essential! And what works at one time won’t work forever and won’t work on everyone.
Some copy needs to be seasonal, and each audience segment should have copy written to their specific needs and in their native lingo.
For example; if people are thinking of putting extra expenses off for the rest of the year to save for Christmas – could your messaging be “book before 2020 and save!” or can your product or services be a gift for a loved one? This will need it’s own copy.
Facebook Ad Fails Five: Objective & Placements
These guys are related as not all objectives have all placements. Objective is what you’re asking Facebook FOR and Placements are where your ad is DELIVERED.
Don’t run an engagement campaign and expect direct sales. That’s not what it’s for.
Facebook will optimise to deliver your ads to people who’ll complete the goal you selected. Engagement goes to likers, commenters and sharers. Traffic goes to clickers. Lead Gen ads go to people most like to fill in your form and so on.
You need to choose the objective that aligns to your purpose.
Placements also have an impact on the effectiveness of your campaign. Check your metrics broken down by placement and switch off any that are ineffective to push more budget to the good ones.
Also to consider, are you contacting people how they want to talk to you?
Say you’re running a Messenger campaign that’s not performing:
Do people need more information before they let you into their inbox?
Have trends changed or do privacy concerns in your audience mean people don’t want to message with a business?
Are they sick of talking to Messenger Bots and think they won’t be speaking to a human?
Generally speaking with a new client and a new campaign I’ll start with auto placements and see what the data tells me after some time has passed.
This is of course, assuming you have creative to fit all the placements – otherwise I don’t run ads at all on any placements I don’t have suitable creative for.
Stay Out Of Fail Jail
There’s no end to the split testing you can do with your campaigns – but you need to make sure it’s done one variable at a time so you can work out which variable made the impact. This is the science part.
Pulling It All Together
To recap – this is how I suggest you approach your campaigns to avoid Facebook Ad fails:
Decide on a suitable offer.
Determine who it’s for and get specific so you can speak to their emotions.
Which objective supports this?
What size is this audience? Does it need to be broken down further?
Do you have the budget to reach them with enough frequency to be effective?
Next layer your variations in targeting at Ad Set level and duplicate your ads to split test targeting.
Start with auto placements if you have the creative.
Once you find an audience that works for you, change up the creative and copy to work out which is the most effective.
Split test and optimise EVERYTHING but once your ad is running only make small adjustments at a time.
Leave it long enough and spend enough to get good data – don’t quit after 2 days.
Back To You
What do you think? Is this how you do it? Was this helpful to you? Let me know!
Some people genuinely believe Facebook Ads don’t work, and one of the things that often helped them reach this conclusion is choosing the wrong Ad Objectives.
Facebook WANTS your ads to succeed.
They need advertisers to keep spending money using their platform, and we wouldn’t continue to do so if we didn’t get results there.
So what’s going wrong?
There’s 5 major things that can tank your campaigns, and one of them I see time and time again is using the wrong objective.
There are 8 main Facebook Ad Objectives, across 3 categories.
And it matters which ones you choose for your campaigns!
Facebook is incredibly powerful (you don’t think Trump got elected on his dazzling personality, do you?!) mainly because it knows so much about us.
Not just what we like and dislike, but how we behave online.
Which websites we visit, how likely we are to subscribe to a newsletter, add something to a cart, download an ebook, or fill out a Lead Form.
It knows what events we said we were going to, and which ones we actually went to…
If you want to know what Facebook knows about you (ie. what’s there for advertisers to target you with) tap this link.
Now, Facebook has all this info, but it doesn’t know how to apply it to your campaign properly unless you explain clearly what you’re looking for, and you do that by defining an objective.
Don’t choose engagement as an objective if you actually want sales.
Facebook will optimise its ad serving to people who are most likely to perform the action you asked for.
So if you ask for engagement, it’ll serve your ads to people most like to comment, react, share or save your post – and they might not be the same people as the ones who’ll buy from you!
Of course you can re-target them later, but that’s not what this article is about.
You need to choose the objective that best aligns with your desired outcome!
There’s 3 main categories of campaign objectives to choose from. Awareness, Consideration and Conversion.
There’s no coincidence thee three categories align to the 3 basic phases of a sales funnel.
Let’s look at them more closely.
Awareness contains the two objectives Reach and Brand Awareness.
A very useful campaign objective IMO because it allows you to set the reach and frequency of your campaign.
If you want your audience to see your ad once a day, you can set it to a reach of one per day. If you want your ad to be served to your audience twice a week you can select a rech of two per seven days.
This give you a great control over delivery in a frequency sense, which can be very powerful.
However, as it is purely optimised for reach, you aren’t asking Facebook to find you people who’ll engage, click or buy – so these ads will have little action taken, and are more of a display type.
This isn’t one of those ad objectives I personally use. It also optimises for awareness, but this time in what’s called Ad Recall Lift.
Facebook describes it as:
“We’ll serve your ads to maximize the total number of people who will remember seeing your ads. To help us improve delivery optimization, we may survey a small section of your audience.”
So basically, they’ll try to show that more people remember your brand after seeing an ad, because they remember the ad.
If you’ve seen Facebook Surveys in your newsfeed it’s because that brand has been using the Brand Awareness objective in a recent campaign.
There’s many different ways to approach the consideration phase of the user journey, and I guess that’s why this category has the most different types of ad objectives. Objectives here include: Traffic, Engagement, App Installs, Video Views, Lead Gen and Messages.
The Traffic ad objective is designed to send people from Facebook to your website, Facebook event or landing page.
You can either choose to opitimise this objective further by selecting Link Clicks or Landing Page Views.
Link Clicks optimises for people who’ll click the link in your ad.
Landing Page Views optimises for people who’ll likely land on your destination url.
What’s the difference?
Not everyone who clicks will land. Generally this will depend on the speed at which your landing page loads, but also factors in behaviours – these are people who will likely ONLY click and not land. Landing Page Views are likely to land on your page, but then not necessarily perform any other actions.
Buying traffic to your website is a great way to get people to understand more about your brand, offering or product and to build retargeting pools for later use.
Engagement ad objectives are further broken down into 3 sub-categories; Post Engagement, Page Likes and Event Responses.
This is I guess the ‘truest’ form of Engagement type. Your campaign will find people who are most likely to engage with your ad.
So anyone who’s likely to comment, react, share or save your post will be considered as long as they match your broader targeting.
This audience may not be likely to click through to your site (as with Landing Page Views), or to remember your brand (as with Brand Awareness) as you’ve not asked Facebook for these actions – merely to task them to find the people most likely to engage.
Arguably the most pointless of the Engagement ad types, as they will be served to people most likely to like your page.
SInce most pages have a low engagement rate, the people who currently like your page may not even be seeing your posts, so collecting more of them is not really the best use of your ad budget.
If you do want to grow your page’s following I’d suggest running Video Views or Post Engagement ads and inviting the people who engage to like your page and growing it that way – but at the end of the day these are vanity metrics and don’t really affect your businesses bottom line.
In my opinion, in the wrong group and events should have their own category – but since they appear here, this is where I’ll explain them.
You need to have a published event on Facebook to use the Event Responses objective, and they’ll be served to people most likely to respond to your event. Not respond ‘going’, it could just be ‘interested’.
These are an excellent way to boost interest in your upcoming business event but have some limitations in placements in that they can only be served on Facebook newsfeed and Marketplace and not any of the other Facebook Ad placements (such as Stories, Instagram newsfeed etc.)
If you strategy is to grow your page engagement or following, the Engagement ad objective is fairly effective, and can also work well as part of a wider strategy as you can re-target people who’ve engaged with your page or event with a different ad objective in a subsequent campaign.
If you need someone to help you with this type of campaigns, check they’ve done it before – its a bit different so you’ll want someone with this specific experience.
The rest of us probably won’t ever use this ad objective, so we’ll move on.
There could probably be a whole article about this ad objective!
Video Views are served to those most likely to watch your video. Currently you can choose to use the 2-Second Continuous Video Views or ThruPlay.
2-Second Continuous Video Views
This is optimised to serve to people most likely to view 2 seconds of your video. How do they work it out?
Here’s what Facebook’s documentation on it says:
“The metric counts when your video was played for 2 continuous seconds or more. Most 2-second continuous video views will have at least 50% of the video pixels in view. In some cases, such as when part of the screen is obscured by a system or app overlay (due to user behavior like sharing, saving or receiving a notification) less than 50% of a video’s pixels may be in view.”
Doesn’t seem like much, huh? 2 seconds of a potentially obstructed “view”.
ThruPlay is a bit more meaty.
“ThruPlay allows advertisers to optimize and choose to pay only for ads that are played to completion, or for at least 15 seconds.”
Either way you optimise your ad delivery, Video Views are a way to get your content SEEN.
If you have a great how-to video with a CTA these work well, but I tend to find unless the video content is really compelling this objective works as top of funnel (TOFU) activity only.
The same people who’ll passively watch a video aren’t necessarily the same people who’ll click for more info or buy something straight away, but this makes it an excellent way to cheaply get people to find out more about your product or service – and quite cheaply too!
This is especially true when you use placements where video consumption is standard, like Facebook Video Feed, Facebook, Instagram & Messenger Stories (providing you have vertical creative) and Audience Network Rewarded video.
Try using the Video Views ad objective to a cold audience and then re-targeting to people who’ve watched 75% or 95% of the video.
I’d suggest also looking at your view-through rates by exporting your ad metrics to see where you might be able to make content production optimisations.
Lead Generation is one of those ad objectives that only works under certain circumstances, but when it does it works well.
Lead Gen is best for services or high price items like houses/property as people can’t buy them online, but will submit their details for a call (or email) back with more information.
The leads are gathered on Facebook and closed offline.
They work similarly to a contact form on your website but are optimised for people who are likely to complete and submit them.
There’s a couple of things you need to know about Lead Gen ads:
You need to create a form
The submitted leads need to be downloaded daily or you’ll need an integration to get them sent to you in real time (like Zapier)
To run a successful Lead Gen campaign you need to have someone committed to contacting the leads in a reasonable amount of time that can answer their questions and close the sale.
Not all businesses are capable of doing this at any kind of scale so this objective might not be at all suitable for your business.
The last of the Ad Objectives in the consideration category is Messages.
Some businesses rely heavily on Messenger!
Sometimes it makes no sense at all, because all the information is provided elsewhere, but people are drawn to message the brand – and since this is the way they prefer to interact with these brands you may as well lean in.
Of course, a lot of the heavy lifting of these campaigns can be done by a chatbot, which can be put together pretty easily on a platform like MobileMonkey.
With the Messages objective you can decide between Messenger or WhatsApp as a message service and optimise for Replies or Leads.
There’s no real info about how Facebook determines if someone is merely replying or if they are a genuine lead so I’d recommend split testing these if you’re using them in a campaign.
You can build out some automation and there’s also templates you can customise (a little) so you can add images and video to your responses.
Some audiences prefer Messenger to the phone, some couldn’t think of anything worse than messaging a business – know your audience enough to determine if this objective will work for you.
From these consideration category Ad Objectives, I most often use Video Views (but more as TOFU) , Traffic and Engagement for my campaigns and the others less often or not at all.
I’m going to outline the Ad Objectives around Conversions – but this assumes you have your Pixel setup correctly and enough data to allow Facebook to make it work.
People try Conversion campaigns and they don’t work because they aren’t set up properly, or simply haven’t collected enough data points to serve the ad to the right people.
People also don’t tend to give them enough budget and enough time to do their thing. There’s SO MUCH DATA, it takes a while for Facebook to find you what you’re looking for.
Then you need enough of the conversion to be sustainable. Once you get that then you can think about bringing down the cost per conversion, or giving the campaign more budget.
Another thing that makes conversion ads fail – bad creative. It’s worth split testing and finding some winning creative in your consideration phase before slapping up any old thing on a Conversion campaign.
In the Conversion Ad Objectives, you can choose from Conversions, Catalogue Sales and Store Traffic.
Choose the conversions point you want to achieve and Facebook will serve the ad the those most likely to perform that conversion.
You can go straight for purchases, or you can use a conversion point earlier in the sales process like an Add To Cart or Initiate Checkout to build up data.
Having said that, not everyone who’ll add to a cart will checkout…ever.
Initiate checkout is good if you have an automated abandoned cart email and you don’t have enough pixel fires to go for Purchase conversions off the bat.
This is the most common and customisable conversion type so I’ll only briefly touch on the other two ad objectives in this category.
This is one of the ad objectives you’d consider if you have an ecommerce site. it’s not suitable for service businesses.
You need to have your Catalogue set up in your Ads Manager to be able to run this ad objective. This ad objective works dynamically.
So folks, that’s a bit of info for you about the different types of Ad Objectives available to you when you use Facebook Advertising.
Remember it’s important to tell Facebook what you’re actually looking for so it can help you achieve the results you need.
If you want sales or leads, you’re really best off selecting the corresponding Ad Objectives (Conversions and Lead Generation) so Facebook knows what to look for in the interests and behaviours of the people the ad is being served to.
I hope this helps you to set up more effective Facebook Ad campaigns!
Let me know if you found this useful and tell me what ad objectives you use and why in the comments.
This article (that I wrote) was originally published on Social Media Examiner.
Do you use Facebook Events to promote your events?
Wondering how to use Facebook ads with your Facebook event?
In this article, you’ll discover four audiences I use to successfully promote events on Facebook.
But first, you need to make sure your event is set up properly. If you’ve nailed this part – skip to number 5.
#1: Set Up Ticketing for Your Facebook Event
You want to make it as easy as possible for people to buy tickets to your upcoming event, and there are a number of platforms that integrate with Facebook event pages for onsite ticket sales like Eventbrite.
If you’re using Eventbrite to host your ticket sales, you can integrate it into your Facebook event so people can buy tickets without leaving Facebook. It’s best to set up your Eventbrite event before you create your Facebook event, but it can also be done afterward.
Before you launch your Facebook event, make sure you add your Facebook pixel (and any other tracking) to Eventbrite to capture data you can use for retargeting. After you set up your event in Eventbrite, click the Manage tab and navigate to the Tracking Pixels section.
Next, click Facebook Pixel and enter your pixel ID and other details.
While you’re here, you can also add other tracking such as Google Analytics. You can never have too much data!
Once your Eventbrite event is set up with all of the appropriate tracking, you can publish your event and add it to Facebook. Eventbrite will most likely prompt you to do this and guide you through the process.
If it doesn’t, you can manually do it. On the Manage tab, click Invite & Promote and select Add to Facebook from the drop-down menu.
Either way, you’ll need to select the event and choose the Facebook page to host the event. You must be an admin of the Facebook page you’re using to host the event.
Once you’ve done this, click Add to Facebook.
Your event will now be added to your page and also appear as a post in the news feed. This is what the Facebook event will look like to you as an admin:
If your page and event are eligible, your attendees will be able to use Facebook’s own checkout experience, as shown here. You want to make it as easy as possible for people to buy tickets to your upcoming event!
#2: Add the Venue and Sponsors to the Facebook Event as Co-Hosts
Adding co-hosts to your Facebook event will allow them to post in the event itself. When you post content, users who’ve responded to your event will get a notification. This will keep the conversation in one place (making the most of the notifications) and allow the appropriate people to answer any queries about your event.
To add co-hosts’ profiles individually, you must be friends with the person, or you can add pages.
You can add co-hosts when you initially set up the event or after you’ve created it. To add a co-hostto an existing event, click Edit on the event page.
You or other stakeholders may want to display the event on your Facebook pages. This is easy to do, and it’s a good idea to add the event to any relevant pages so there are no duplicates.
If you’re an admin of the stakeholder pages to which you’d like to add the event, click the three dots button at the top of the event page and select Add to Page.
In the drop-down menu that appears, choose your page.
If you aren’t an admin, you or your stakeholders can still add the event to your pages in a similar way. Go to the event, click the three dots button, and select Add to Page. When prompted, choose a page from the list of available pages.
#3: Tips for Posting on the Facebook Event Page
The Facebook event page can be a busy place. You want to make the most of it because this is a captive audience of people either attending or considering attending your event.
But you also don’t want to overdo it and annoy your audience, so take advantage of the new ability to schedule posts to the Facebook event wall.
To encourage people to attend, tell them what they can expect on the day (or night) of the event. For instance, if you’re running a seminar, share some information about the speakers.
You might also inform people about facilities and services available at your event. To illustrate, post parking information, a venue map, transport, dietary information, and payment methods.
#4: Get Your First 15 Facebook Event Attendees
You can pay to promote your event only if 15 people at minimum respond that they’re attending. So how do you get your first 15 attendees? Facebook will suggest people who are your friends who also like the host page as a first option.
But you can invite any of your friends. Do this sparingly, though, and only invite people you genuinely think would want to attend your event.
You, your sponsors, the venue (if appropriate), and the speakers (if it’s a conference or seminar) should all share the event to your respective pages. Also share your event with any relevant Facebook groups, your customer database (be mindful to remain compliant with privacy laws in your region), and any lists of past attendees if this is a recurring event or your business has hosted similar events before.
If your event is interesting, well described, has good clear imagery, is held at a time and place people can easily commute to, and is a reasonable price, you shouldn’t have any trouble getting these first 15 “going” responses. Then you can use the power of Facebook ads to ramp up your event promotion!
#5: Create 4 Custom Audiences to Target With Facebook Ads
When you set up targeting for your Facebook campaign to drive ticket sales for your event, it’s important to split test the creative, copy, call to action, and so on, as well as the audiences themselves. Interest targeting will work in some cases, but your best and safest audience to get some purchase conversions is with four main custom audiences. Let’s walk through how to build them step by step.
Your Current Customers + Lookalikes
If your business is hosting an event, it’s likely highly relevant to your customers. Provided your customer data has been collected with permissions to be used for marketing (check your local laws if in doubt), you can upload the customer data to Facebook to create a custom audience.
Once you’re in the Audiences section, click Create Audience and select Custom Audience from the drop-down menu.
Next, you’ll see a list of options on which you can base a custom audience. For this audience, choose Customer File so you can upload your customer data.
To create your audience, your options are to upload your customer database as a .csv file, cut and paste data from it, or import the data from your MailChimp account.
For this example, select Add Customers From Your Own File or Copy and Paste Data.
Next, specify the origin of the data, upload your file, and give your audience a name. When you’re finished, click Next.
Facebook then maps the data to the available identifiers. In the image below, there are four mapped data fields: First Name, Last Name, Email, and Phone Number.
If everything looks okay, click Upload & Create and the list will start populating.
Facebook hashes the data so it can’t be hacked or stolen and used to identify your customers. You’ll see the message below if the upload is successful.
The next step is to create a lookalike audience. When you do this, Facebook will select an audience to target based on commonality with your current customers from the original database. When you see the page shown below, click Create a Lookalike Audience. You’re then prompted to choose a region and click Create.
Now you have your first custom audience and lookalike audience to use in your campaigns!
Previous Attendees + Lookalikes
If you’ve held this event before or it’s similar enough to a previous event that the same people will be interested, you can create a custom audience (and subsequent lookalike audience) of your previous attendees.
Follow the same steps outlined above, but this time, use your database of previous event attendees instead of your customers. Make sure you name this audience in an easily identifiable way, so you can compare their performance metrics later and not get confused.
Also create a lookalike audience. This audience will include people who have matching attributes to your previous attendees, which can be an effective way to target your campaign.
People Who’ve Engaged With Your Event + Lookalikes
It’s likely there are people who are interested in going to your event and have looked at your event page, but haven’t yet purchased tickets. Because they’ve indicated interest in your event by engaging with it, you can create a custom audience based on this engagement and use it in your campaign.
Start the process in the same way as the custom audience you built from your customer database. When you reach the How Do You Want to Create This Audience screen, select Engagement.
Next you see the options for creating a custom audience based on engagement. Choose the Event option.
Then you see the audience creation window. Here you can choose options for the level of engagement people have displayed in your Facebook event, select a time frame for that engagement, and exclude anyone you don’t think is relevant from your audience.
Because Facebook will only let you use these audiences in campaigns if they’re large enough (you need 1,000 people to meet the criteria), you may need to experiment to find one that will match your needs.
If you have a large-scale event, you can make these conditions quite detailed. However, if you’re a smaller business with a more locally focused event, keep them fairly broad so enough people have performed the necessary engagement to be added to the audience.
You can create as many of these audiences as you like and choose which ones to use later once they’ve populated and have a size indicated.
For this example, create your audience based on people who responded “Going” or “Interested”, but exclude people who have already purchased tickets.
Once you’ve created this custom audience, you’ll be prompted to also create the lookalike. As with the previous audience segments, it’s a good idea to do so and test this audience in your campaign.
People Who’ve Engaged With Your Facebook Page or Instagram Account
As with the above custom audience based on engagement with your Facebook event, you can also build audiences based on engagement with your Facebook page and Instagram business profile.
If you’ve been posting relevant and engaging content on your brand channels that align with the event theme, it’s likely people who’ve engaged with you will be open to hearing about your event.
As with the previous audience segment, start by going to Audiences to create a new custom audience. When you’re asked how you want to create this audience, choose Engagement again and then select Facebook Page.
Now you need to specify the criteria people will need to meet to be included in this audience. Because this audience will include people who have engaged with your page but not the Facebook event page specifically, choose a relatively non-passive action such as engaged with a post, clicked a call-to-action button, sent a message, or saved a post. These are the more active interactions a user can have with your page.
As with the Facebook event engagement audience, you need to make sure the audience size is large enough to run. If you have a high level of engagement on your Facebook page, you can afford to be more specific about your criteria. If your engagement is lower, you’ll need to be broader.
You can, of course, create multiple audiences with different parameters and split test each one if you like.
Unlike the other custom audiences, I don’t use the lookalike option here. I don’t find that people who “look like” they engaged with your Facebook page have enough intent to purchase an event ticket. However, if you think this will work for your page, create the lookalike and add it to the mix!
Next you can build a similar engagement custom audience with your Instagram business profile. Note that you can’t create this type of custom audience for an Instagram personal profile. It needs to be an Instagram business profile that’s connected to your Facebook page and Business Manager account.
As with the Facebook audience, create a new custom audience based on engagement, but this time select the Instagram Business Profile option.
In the audience creation window, you can choose a specific time period and certain parameters of engagement with your business. Again, you need that magical minimum number before this audience can be used in a campaign. Depending on the level of engagement for your Instagram account, adjust the options accordingly.
Remember that this audience will only serve you if the content you post on your Instagram aligns with the core purpose of the event.
Always Exclude Purchasers
When running a Facebook campaign, it’s often more important whom you exclude from your targeting than include. To maintain a high relevance score and low negative feedback (which affect the cost of your campaigns), make sure the audience that sees your ads is open to the messages contained in them.
If someone has already purchased tickets to your event, serving them ads to get them to buy tickets is wasteful. So how do you exclude ticketholders? There are a couple of ways to achieve this.
First, you can pull an event database daily and create a custom audienceas in the first example, but this time made up of people who already have tickets. Then when you build your ad targeting, select this audience to exclude. While this tactic is very accurate, it can be a bit time-consuming because you have to constantly create and amend your ad targeting.
The easier way is to use your website and pixel data. Using the URL displayed when a ticket purchase is completed (whether that’s a thank-you message, receipt, or confirmation pop-up), create a custom audience based on website traffic to exclude people who have already purchased a ticket.
When you create this custom audience, select Website Traffic.
In the audience creation window, set the parameters of your audience based on website activity including pages viewed and time on page.
In the example below, once a purchase is processed, the user is sent a unique receipt URL, but all of the URLs “contain” the “/receipt/” parameter. If you have a specific landing page for the purchase confirmation, you would select URL Equals and paste the exact URL into the box.
Finally, name your audience and add a description if desired. Then click Create Audience.
And there you have it: four audiences to target and one to exclude. When you set up your campaigns, you can split test these audiences until you find the ones that have the lowest cost per action and scale them. Any non-performers can be stopped at any time, although I recommend giving them enough time to optimize (at least 3 days).
To manage this process (which looks like a lot of work, but is very quick once you get the hang of it), it’s helpful to create all of your audiences first and leave them overnight to populate before you create the ad campaign.
#6: Create Your Traffic/Conversion Funnel
Events are fun! People like attending them, so as a rule, they don’t need a particularly complicated sales funnel. But like any Facebook ad campaign, the people most likely to complete a purchase conversion are those who’ve already performed the preceding action.
For instance, if you’ve used custom audience targeting to attract traffic to your website with either Link Clicks or Landing Page Views objectives, you’ll get some sales right away, even from cold traffic.
Some people will be excited about your event and won’t hesitate to buy tickets. But events can be expensive to run, so you’ll likely need more than these organic ticketholders to make your event a success. This is where retargeting comes in as you move users down the funnel.
The audiences you’ve made that include your customers, people who’ve engaged with your Facebook event or social media channels, and people who’ve attended your previous events are all considered warm traffic. They know who you are and what your brand is about.
Many people in the lookalike audiences you created (and any interest targeting you may use) are potentially cold traffic. They haven’t heard of you, they don’t know what you’re about, and they’re less likely to attend a business event you’re hosting.
With event marketing, you often don’t have time to build traffic in a phased campaign approach like you would with other types of campaigns. So you need to keep your funnel simple and let the retargeting do the heavy lifting with the engaged audiences.
Once people have visited your website, found out more about the event, and demonstrated an interest in attending (in other words, have been warmed up), make sure you serve ads to them on Facebook and Instagram.
The most cost-effective way to do this is to run a Facebook ad campaign specifically for people who added tickets to their cart but didn’t check out. They’ve shown the highest intent to buy, and therefore are your lowest hanging fruit in the funnel. You can target this bucket of users with the Conversions objective.
Simply target traffic that’s added to the cart (which you know from the Facebook pixel) and exclude the purchasers (as explained at the end of section #5 above). Then all you need to do is wait for it to optimize and see if it’s going to convert at an acceptable cost. If so, scale up the spend because more money in equals more money out.
If not, analyze the results. Put yourself in the buyer’s shoes and work out what stopped them, and either fix it or find a way around it.
Who else can you target with Conversions ads? Potentially your current customers and previous event attendees who will start at the middle of the funnel, bypassing the cold traffic stage.
What other objectives might you run? Engagement ads in the form of Event Responses. Remember how valuable the wall of your Facebook event page is? And if people engaged with your Facebook event, they’ll fall into your retargeting bucket.
And if your event has door sales available and your budget allows, run Reach objective ads to the local community that fit your event demographic.
There will always be people who don’t want to be locked in and prefer to buy tickets on the day of an event. If they’re aware your event is on, you still have a chance that they’ll attend. If you choose the Reach objective, you can easily cap the frequency and reachof the campaign to avoid annoying your audience.
What do you think? Do you use Facebook ads to drive ticket sales for your event? Have you created some of these custom audiences? What tips can you offer for promoting your event on Facebook? Please share your thoughts in the comments below.
Anyone who runs a business knows they must have a brand presence on Social Media to reach new segments, support existing customers and be part of the conversation happening around their brand and the wider industry they’re a part of.
And something else that’s abundantly clear is that organic reach just isn’t what it used to be. Once upon a time, you could post on your business page and your fans had a good chance of seeing it in their newsfeeds.
Both Facebook’s big Social platforms (Facebook and Instagram) have been declining organic reach for brands for some time, meaning business owners who want to generate higher reach have been opening their wallets.
But this isn’t the only reason people choose paid distribution methods. It may be that your target audience is quite specific, requiring a more targeted approach that organic Social posting can achieve.
Or perhaps you’ve created some amazing content, why take the risk of minimal exposure?
Get it out there!
If your video auto-plays in the forest, and no-one is there to read the captions – did it even play at all?
Deciding to promote your content isn’t the hard part, but how to do it effectively can be confusing. So let’s look at the difference between Ads Manager and Boosting Posts!
There’s a little bit of jargon to learn when paying to distribute your content on Facebook (and Instagram) and the first thing is that Boosting Posts and Sponsoring a post via Ads Manager are quite different.
Facebook Boosted Posts
Facebook’s defines a boosted post as:
“…a post to your Page’s timeline that you can apply money to in order to boost it to an audience of your choosing. This is the simplest way to advertise on Facebook.”
Boosting a Facebook post is straightforward as pressing the blue “Boost Post” button under the post you’d like to put the budget behind and following the prompts.
Boosted Posts start off as organic posts – and have budgets applied.
Facebook Ads Manager
Running ads via Facebook Ads Manager gives you more control over your campaign.
Facebook describes it this way:
“Facebook ads are created through Ads Manager and offer more advanced customization solutions. There are many advertising objectives to help you reach your specific business goals and the audiences you care about most.
Where a boosted post may initially optimize for Page likes, comments, and shares or overall brand awareness, Facebook ads can optimize for app installs, website conversions, video views, shop orders and more.”
Running Ads via Facebook Ads Manager requires an Ad Account, preferably set up inside a Business Manager account set up for your business.
You’ll get access to more robust targeting, more features, and greater support from running ads this way.
Running ads via Ads Manager means they don’t ever display on your page itself unless you deliberately share them there.
Running ads via Ads Manager will give you access to many objective options, under 3 main headings.
Boosting posts will only give you 3 ad objectives; website visits, Engagement and Messages.
So now that we know the difference, which is better?
It depends exactly what you want to achieve.
Facebook explains it this way:
“It’s important for any business to identify exactly what they’re hoping to achieve with an ad.
For example, if you want audience engagement on your Page or to develop your brand awareness, boosting a post is a great way to maximize visibility and grow your audience.
To create more advanced ad types and campaigns, use Ads Manager.
In almost all instances, running ads via Facebook Ads Manager is preferable to boosting posts.”
Boosting Posts is certainly quicker, easier, and requires a less steep learning curve.
But there’s only 3 times I’d ever use it myself
If I wanted my content to only be seen by people who already like my page
Seems counterintuitive, but if you were offering a promotion or discount to your page fans only the most effective way to do this is via a boosted post to current fans of your page.
If you already have your Facebook Custom Audiences set up in Ads Manager
You can access your Custom Audiences and Saved Audiences in your Boost Post options if they have already been created in your Ads Manager. This way you have the same targeting options, and it’s quick and easy to promote your post on the go.
For Social Proof on your Ads
If you’re going to run an ad that’s possible to do as a Facebook post (E.g. Engagement, Link Clicks) you can create first as a post on your page, and Boost to build up reactions, comments and other Social Proof before running as an ad via Ads Manager.
In all other instances I’ll take the extra objective and targeting options of Ads Manager any day of the week!
The other point to note with Boosting Posts is that it’s only effective if your post meets certain parameters.
If your post has performed well organically
A clear call to action – don’t leave people confused over what to do
It’s relevant, timely and optimised for your target audience
Boosting a post that doesn’t have these factors is a complete waste of your Facebook Ads budget!
Ads Manager Advantages
Controlling who sees your ads (and who doesn’t) is one of the main attractions to advertising on Facebook – not using this targeting to its full potential isn’t making the most out of your Facebook ads budget.
Not only is it counterintuitive to use the more limited targeting of Boosted Posts, but placement options are incredibly important to running successful Facebook ad campaigns. Placements determine where your ad is displayed. Will your target market be more likely to be compelled by your ad in Messenger, on Instagram Stories, or Facebook’s mobile newsfeed?
Something else that’s important to achieving a return on ad spends (ROAS) is split testing – which you can’t do with Boosted Posts. How will you know which creative works best, what copy inspires people to click, which placements are most effective if you can’t split test them?
Plus, Ads Manager can doalmost everything Boosted posts can do!
In fact – following this process will give you the same result as a Boosted Post (for the Engagement objective) but with more robust targeting options:
In Ads Manager, click the green “create” button and select “Engagement” as an objective
Choose “Post Engagement”
Define your Audience, Placements and Budget
Click the drop-down menu to designate a pre-existing post
Confirm & launch
This method generates better results, at a more cost-effective rate. Go ahead and put it to the test – I’m confident you’ll appreciate learning how to promote a post on Facebook using the platform’s Ads Manager tool.
Using Facebook Ads Manager to run your advertising is a lot to get used to, but when you’re going to be paying Facebook to find your target audience isn’t it worth spending some time familiarising yourself with the platform that’ll get you the most bang for your buck?
I’d love to know what you think! Drop me a comment.
Facebook Ads are similar to baking, so Imma teach you how to Facebake!
There’s a recipe. But more importantly there’s knowing how to bring together a recipe without blindly following it. A good baker knows when the dough is too wet, or if the cake needs a bit longer in the oven.
The recipe for Facebook Ads is the same – there’s 5 things you need to make them work, let’s call them ingredients. These are the building blocks of your ads structurally – but also the items you need to split test to find the most effective combination for your goal.
What are they?
1kg Amazing creative (mix of video & images)
2 heaped Tbsp Clever & Convincing copy
1 whole Offer (may be substituted with a benefit)
2-3 cups of Audience targeting
1 pinch Excellent landing page
We’ll examine them one by one.
You want your ads to stand out in the newsfeed – but for the RIGHT reasons.
Shouty, text-heavy, blurry, weirdly cropped images will not do. Well they could do the job – but you’ll be paying more than if you had good ones, and the goal is to pay the least as possible needed to meet your objective, right? Good. SO get some design skills or hire a designer.
Same with video. Is your video square or vertical? Does it have captions? Is it as short as humanly possible to still get your point across? Good! The research shows people will watch about 6 secs of your video ad, so you need to make them count.
Your Facebake creative also needs a lot of other components:
You know how important aroma is in cooking?
Well there’s this thing called ‘ad scent’ and it’s important to apply this to your ad creative. Make sure the ad creative matches in some way the landing page creative. They should ‘smell’ the same so people know they’re in the right place.
And how do you choose what type of amazing creative to use with your ads? We’ll discuss that in the method 🙂
Clever & Convincing Copy
Your copy (or text) on your Facebook Ads is another ingredient you’d like to pick fresh from the garden!
Firstly always think in terms of your target audience. Rather than making a vague general message, split off your copy for each layer of audience. If you’re targeting mums, think like a mum. If it’s young men, put your young man hat on. You’ve paid for space in someone’s social experience – make it for them and you can’t go too wrong.
There’s a couple of schools of thought on ad copy length, but for me – I go short every time.
Puns are good, alliteration is fun, rhyming can work…this is the clever part.
When picking copy avoid words like; sale, buy, offer, shop etc if you can help it. Remember you’ve interrupted someone’s newsfeed to serve an ad to them. Don’t use overtly spammy “buy my shit now” types of wording.
Having said that, you do need to include a call to action (CTA) Tell people what you want them to do. If it’s to read your latest post try “check it out” or if it’s to sign up to a list think “subscribe” but remember you can also choose your CTA button to do most of the heavy lifting for you in this area. Just don’t leave it open. In my workshops I always say confused people wander off – and they do, so steer them to your objective, just do it nicely.
And don’t forget about emojis. If your target market would use emojis then you should too. If you go to getemoji.org you’ll be able to see how the emoji display on Facebook so you can match or contrast them to your branding as best you can.
Bear in mind that emoji mean different things to different people though! I had a client who loved eggplant but using the eggplant emoji wasn’t going to fly. Another common one is the “praying hands” which some people think is a high five. You just don’t want to be misunderstood.
Double check your copy is clear and free of typos and spelling issues before posting. Although I have heard of people deliberately spelling a word wrong for entra engagement, I wouldn’t advise it.
Finally, thinking like your audience should allow you to write copy that addresses their curiosity, to either solve a problem or fulfill a desire they have. People buy emotions, so think of the way your product will make them feel.
And remember where you’re landing them when they click (if it’s an ad type that has clicks) so you introduce the page in a way that once they land there they aren’t confused. Why? Because confused people wander off remember! We’ll talk more about landing pages soon.
What are you selling? If you have a discount, sale or actual promotion your ads are going to convert better due to our brains being hard-wired to nab a bargain. It also creates scarcity which prompts a “do it now” response.
If you’re selling something no-one wants no manner of amazing Facebake ads deliciousness is going to get them to buy.
Think about what type of people will take up your offer, what times of day they might be most receptive, what device they’ll be using, where they are in the buyer journey – all these will help you whip up an offering to tantalising to ignore.
This actually should be a whole topic in itself – so I’m going to keep it as brief as I can.
Interest targeting is sketchy at best. Yup! simmer on that one.
Your best targeting comes from people who’ve performed an action with your business. What action? Anything really; clicked a link, viewed a video, hit “going” on an event, engaged with your Instagram account…most things can be measured and re-targeted.
If you need to run cold traffic try using a Lookalike Audience (LAL) or your current customers and let Facebook’s mighty algorithm find an audience for you. It’s very clever!
Upload your customer database (if permissions allow) and make a LAL of them.
MOST importantly, don’t layer your audiences too much – you need to test them separately to find the ones that work. Why? Better results and less bad feedback – which affects your ad Relevance Score and in turn tends to affect your overall ad performance.
A common misunderstanding is that layering audience interest like this will get you an audience of people who like BOTH football AND Beer. But it won’t – this will get you people who like football OR beer. You wouldn’t think it’d make a huge difference though, right?
This audience in Australia with no other filtering is displaying an estimated audience size of 4.4m people. If you layer it correctly to find people who like BOTH football AND beer like this
Your audience drops to 720k – which is a MASSIVE difference!
Before we get too bogged down in targeting (seriously this should, and probably will be its own post) don’t forget your exclusions. You wouldn’t cook a steak for a vegetarian!
It’s SO important to exclude people who aren’t relevant to your ad. If they have bought a house from you, you can probably leave them off the targeting for some time. Anyone who isn’t going to convert because they just did the thing you want them to do should be removed.
Exclusions can save you wasting budget on people who aren’t your audience, and we all want that budget to go as far as it can.
Most other targeting magic happens in the method, which we’ll discuss when we get there in a few paragraphs.
Excellent Landing Page
Why Excellent? Your Social Media Ads can do amazing things, but they can’t help you convert on a shitty landing page.
Most conversions are made on a website rather than a social platform, so don’t spoil the sauce by sending people to a confusing, ugly, non-responsive or slow loading site.
You may as well put your ad dollars in the toaster.
Now we’ve discussed our ingredients, and you’ve picked the freshest, most in season, best quality components to put into your Facebake, let’s talk about how you put it all together!
Baking is a precise art – I tried to make macarons once and it was a complete disaster. And I think a lot of people reading this might feel the same about Facebook Ads.
When baking, you need to pay attention to the order of the ingredients. It’s the same when setting up your campaigns.
Your cold traffic needs the most love, and the highest level of hand holding because they don’t know you at all.
They’ve likely never heard of you, or your business, and sometimes even your product – so asking them to marry you (convert) before introducing yourself is creepy and weird.
Start at the beginning, and ask them for something else first. Buy them a drink, offer them a seat, put your best foot forward.
In this analogy, buying them a drink is an offer, discount or promotion. The seat is articulating how you can help them, and putting your best foot forward could be introducing them to your best-seller or a helpful post, whitepaper, ebook or other resource to let them know you’re interested but you aren’t a creep.
I use a combination of Video Views and Link Clicks in this phase of the buyer journey. This not only gets traffic to your site, but builds a layer of data to re-target in the next phase in the form of Custom Audiences from Video Views.
Test all of your targeting as described above so you know which ads work the best – kill off any not performing, and add budget to scale the ones that are.
A lot of people don’t understand that they need to warm up this cold audience first, but it’s important to let the audience self-select that they’re interested in your brand by which pages they choose to visit, how long they remain on the page, or how much of your video they watched.
Your warm audience knows you, but probably haven’t converted yet, so they didn’t reject your initial advances but they haven’t agreed to date you. This could include your email database, and any other Custom Audiences you’ve made from engagement on your page, Instagram account or event.
Remind them why they started talking to you in the first place.
This is the perfect time to use your retargeting from website visits or Video Views ads, and hit them with a link click or Landing Page View ad to a more sales-focused page of your site. If they landed on the “cakes” page of your site you know they like cakes, so you can follow this segmentation along and only send people the most relevant ads.
The Canvas Ad format can be added in the warm phase (I find it works better here than to a cold audience) and also Lead Gen ads – which I find perform well to a warm audience and pretty woefully to cold ones.
Depending on your buying cycle, price of your product and the length of your consideration phase, you can also start running Conversion ads to warm traffic.
Remember that a conversion is not necessarily a sale, it is whatever you set it up to reflect, so it could be an email database signup, or an Add To Cart (ATC).
You need 50 Conversions a week per Ad Set for your ad to work properly – so make set up your conversion point as close to a sale (or other end conversion goal) as you can afford at the required budget to get these initial 50 conversions or your ad will stop spending.
So again – split test all your ingredients to come up with your best warm traffic ads, kill off the burnt ones, and scale the winners.
These guys are prepped to buy!
Your warm audience should be ready for conversion ads.
Retargeting anyone who ATC but didn’t check out is a very effective targeting strategy, but like in baking you need to have the oven hot enough (ie. have enough data) – so depending on your budget, audience and product you may need to do this in a few stages.
If you have a repeat purchase type product you’ll want to maximise your current buyers by encouraging them to buy more often, or upgrade to a more expensive product.
The LAL of your purchasers are a very powerful prospecting audience, the same way you can sometimes substitute ingredients like oil instead of butter.
Conversion ads work best with static creative in my experience, video is too distracting.
Once you have your required conversions coming through at an acceptable cost per conversion (CPC) you can scale up your ads carefully so that you’re maintaining a good return on investment (ROI)
Be sure to change up your creative if it starts to loose its appeal – ads can’t run forever…
And always be experimenting – a great meal is tasted and adjusted at every stage of cooking. And no great meal is made without seasoning to taste, so make sure to add a healthy sprinkle of data.
Your secret ingredient?
So now that you have my recipe – are you going to get baking?
I’d love to know your secret sauce to a successful Facebake!
Feel free to join my new Facebook Group and ask away, or drop me a comment.
If you want to see what Facebook thinks your “interests” are you can have a look and edit them. You’ll have a good laugh at the things you apparently like!
Go to Settings > Ads > Ads based on my preferences > edit > visit ad preferences. Then they will all be neatly displayed in little boxes. You can hover and close the ones you aren’t actually interested in.
It can be a lengthy process – but very eye-opening! This is a great experiment to do on your profile to show you why interest targeting on Facebook can be so hit and miss. You’re must better off using custom audiences based on your website traffic or email databases!
This won’t mean you’ll see fewer FB ads, but it might mean the ones you do see are relevant to you! And let’s face it, we’ve all come to terms with the fact that there’s ads on Facebook. PLUS occasionally you’ll see an ad for a flight, concert, or something that you ARE interested in and you didn’t already know about. Ok, it’s infrequent – but it does happen.
What do you think? Did you find this useful? Is it time to update your interests on Facebook, I mean it’s more than 12 years old now – and if you’ve been on it since the beginning you might have changed a bit since then!
I have a new client page that just got access to insights (the tab at the top of your page where you can look at your stats, you need 30 likes to gain access) and noticed something new!
How many people walk or drive past your business every day? What if you could find out more about who they are?
Well, now you can – thanks to Facebook!
New Local Insights
Here’s where you can find it what it looks like:
We posted recently that insights had been upgraded. But this is new again. Insights into the Facebook users in a radius of your page!
It’s been broken down into sections; Activity & Peak Hours, Demographic Info and Ad Performance so I’ll go through the information available set by step with some screen shots.
Firstly let’s get a closer look at the map! You can choose a radium of 50 or 150 meters from the address of your business page, so the data is hyper-local. You can choose data from a week, month or quarter to look at.
You can see who is the most popular demographic nearby and the busiest time for Facebook foot traffic to the area.
Activity & Peak Hours
With the People Nearby section you can look at hourly, weekly, and historical data plus view your page check-ins. And there’s no surprise there’s a prompt to create a Local Awareness ad here too.
Learn more about the demographics of the people (on Facebook) who are in your local area. See their gender, age bracket and whether they are “local” or not to the area. Local is defined as living less than 200km away.
As this feature was found on a new page, there’s not much here to really delve into. It can be assumed that this data will allow you to benchmark your Local Awareness campaigns by percentage and improve them with time and testing.
Why is this exciting?
Knowing more about the people in your business’ local area can help you make better results from your Social Media efforts. If you know which people are nearby and at what times you can create tailored hyper-local content to attract their attention. You would be able to promote a lunch special, a sale item or a happy hour, for example, to people already in the area at the time.
And if this didn’t get enough traction organically, you could use some advertising budget on expanding your local reach.
Not only can you create hyper-local time sensitive content for your markets, you may be able to make wider business decisions too! Say you are a local pizza store thinking about expanding to open for lunch, you could find out how many people are nearby during that period that fit your diner demographic. Very cool!
With the population becoming more mobile, as marketers we need ways tap into that. It’s less effective to target ads to people who live in the vicinity when you’re only open business hours, as most of them will be at work – being able to target people nearby as they walk past your door with a snappy sales message, a promotion or something that grabs their attention could be a game changer for your business.
Facebook understands this and has started adding features such as this one, which I’m sure will be expanded in the future!
What do you think about this addition to your insights? Would you be more likely to use Local Awareness ads on Facebook now?
Feel free to leave us a comment, or swing by our socials – and as always, if you would like help with setting up your own Local Awareness campaign don’t hesitate to get in touch.
Hello! The Chameleons are back with another update designed to help you in the world of social media for your business! Today we would like to talk about Facebook advertising.
Now we’re probably going to speak about Facebook advertising from time to time, because (in our opinion) it currently has the cheapest targeting available to businesses. In general in our experience – and remember – all pages/accounts/industries can differ; it’s CPC (cost per click) is significantly lower than Google advertising. Now before the SEO and Adwords guys get all upset – there are many ways to interpret this and we’re not saying don’t pay for search, the more expensive clicks are probably better quality, after all we all know you get what you pay for…
But that is a discussion for another time! We want to tell you about some ways you might not know of to save time on your Facebook ad targeting and also unlock parts of the ad manager platform you might not know about!
We assume that MOST Facebook page admins have at some point paid to have their content seen so we didn’t want to start at the very beginning (if you haven’t and you do need to get back to basics drop us a comment, we’d be happy to help) but wanted to talk about Audiences.
When you go into your Ads Manager on Facebook this will be the menu down the left hand side.
The forth selection from the bottom is Audiences. Once you hit this you will see the different types of audiences you can create and how Facebook advertising can become faster and an integral part of your overall digital strategy.
The first option is Custom Audience. This is probably our favourite type of audience! Here you can upload your email database from Mailchimp or whichever eDM software you use straight to Facebook. This audience can be useful because Facebook will find anyone on that database who uses that email and you can target ads straight to them!
Imagine you sent a special offer via eDM, then followed it up with a “Did you get your special offer in your inbox” message? Creepy? Slightly, maybe – but being able to speak directly to your current VIP mailing list on Facebook – very powerful, especially if you have a large database.
You can track specific pages and specific time frames of their visits, cross promoting your messages. An example would be you had a sale on a particular product for a week – the people who visited your site in that week on that page may or may not have purchased anything, but you know they had at least a passing interest in the product. Follow up with messaging about the sale being extended or a new product in this line being added and you can have a repeat visit with no guesswork or wasted money. You already know they were interested in that product so you didn’t have to try and target your ads to people who might like it!
The App Activity Custom Audience is specific to those who have an app – so we will leave this one for now.
Next on the list is the Lookalike Audience. We love this function!
You can ask Facebook to make you a list of people who closely resemble your current page likes, and because they share characteristics with your current fans – they could be fans of yours, right? Right!
It’s really easy to set this up. Choose your previously added database that you made your Custom Audience from, a tracking pixel from your website (you may need a web-guy to help you with this) or select your page. Then choose a location that’s relevant to your needs.
For example if we wanted to do this for our Social Chameleons Facebook page we would use the name of the page as the source and Australia as the country.
Then you can use the slider to say how “alike” or “dis-alike” you want your audience to be, depending on your needs. If you want the most alike you will get a smaller audience. The less alike the larger the audience and potential reach but the less effective this is. You can mix and match to suit your target.
SAVED TARGET GROUPS
A lot of the time you may be searching for the same types of people to share your messages with. Sometimes you are really switched on – thinking of heaps of great ways to match interests or locations or behaviours, and other times you can draw a blank, OR you just need to shave some time off what can be a laborious task, plugging in all the required fields. Either way the Saved Target Group is for you!
[bctt tweet=”You can save your favourite (read: most effective) target groups so you don’t have to go through the rigmarole of targeting every time!”] Super handy.
Once you have harnessed the power of these Audiences you can add them into your ad creation and see how this affects your target size, and often removes the need to use interest targeting all together!
Remember – ad targeting on Facebook is all about trial and error, using a blend of different images, different copy (text) and mixing up your targeting until you hit that sweet spot where your hard earned dollars stretch the furthest and your content find homes with people who value it.
Have questions? Leave us a comment or swing by our Facebook page!